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Federal Work Study - Information Technology Assistant

Position Summary:

Responsibilities include, but are not be limited to, delivery and pickup of A/V equipment on campus. A/V Assistants will also provide instruction on the proper use and set up of audio/visual equipment, the operation of sound systems, and perform simple maintenance as required. A/V Assistants will work directly with students, faculty and staff.

Essential Functions:

  • Responsible for the installation, maintenance, and support of computer hardware and software.
  • Responsible for setup, operation, and teardown of A/V equipment.
  • Responsible for on-site support for customers but may also include answering phone calls, emails, and handling walk-ins.
  • Provide technical support and assistance via telephone and email for: network access setup; network navigation; basic system setup and configuration; software support.
  • Identify and resolve equipment malfunctions.
  • Setup and operate audio visual equipment for trainings, presentations, meetings and conferences.
  • Perform equipment additions, removals, repairs, replacements and inspections.
  • Assemble and disassemble audio visual equipment as needed.
  • Test equipment to ensure they are in good and safe working conditions.
  • Provides technical support to students, faculty, staff, and administrators.
  • Available to work a flexible schedule, to include evenings and weekends.

Supervisory Responsibilities: NA


Education & Experience

  • Computer support experience/knowledge along with prior customer service experience.
  • Experience with LCD projectors, overhead projectors, VCRs, DVD players, digital camcorders, audio systems and other multimedia equipment preferred.

Technical / Functional Skills

  • Fundamental understanding of audio/visual systems.
  • Computer experience a plus.
  • Needs to be familiar with presentation software such as PowerPoint and Keynote.


  • Must be dependable and have a high attention to detail.
  • In this position you will work in direct contact with faculty, staff and students alike therefore, excellent customer service skills are required.
  • Ability to prioritize time-critical activities in a fast-paced environment.
  • Strong, positive customer service experience.

Physical Demands / Environment

  • Physical demands on the technician include, but not limited to, lifting various units weighing up to twenty-five (25) pounds, sitting or standing for long periods, kneeling, using manual tools (dexterity), and be able to identify and separate colors (orange, brown, green, and blue).

Travel: Occasional travel between campuses in the San Diego area of operations.

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