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Chief of Staff - Human Resources

Position Summary:

The Chief of Staff, Human Resources (COSHR) leads the Human Resources Business Partners (HRBPs) and Employee Relations Partners (ERPs) to ensure client groups are sufficiently supported to achieve organizational results. The COSHR will be a member of the Vice Chancellor, Human Resources (VCHR) Leadership team to help grow, scale and run the business more effectively. The COSHR will collaborate cross-functionally to develop and manage resourcing plans, enabling the HR team to execute and innovate at speed. Serves as a critical partner with senior leaders on ad hoc projects ranging from business decision support to working with external partners. Finally, the COSHR will serve as a Program Manager for key projects, driving both the strategic vision and project execution forward.

Essential Functions:

  • Contribute to the business strategy of the President and Provost by helping identify, prioritize, and build organizational capabilities, behaviors, structures and processes.
  • Ensure effective, on-going communication of the HR strategy to both internal and external stakeholders and business partners as appropriate.
  • Work with HR functional teams to ensure communications are consistent, balanced, and professional, representing Human Resources in the best possible manner.
  • Drive clear and consistent communication of priorities across the HR organization while ensuring that barriers and risks to those priorities are identified early and managed effectively.
  • Establish and lead operating processes and tools for effectively managing the organization, including actively tracking key trends in lagging/leading metrics.
  • Provide insightful data-driven strategic recommendations to leadership. Communicate findings from initiatives to management and the broader organization.
  • Partner closely with other functions relevant to the team.
  • Use cross-functional knowledge and seek to understand issues, trends and perspectives that may influence the organization.
  • Monitor progress against deadlines and milestones (e.g. Board Meetings, Quarterly Business Reviews, Strategic Planning, etc.)
  • Assist in driving the HR Leadership team towards clear, efficient and accountable decision-making. Distill and cascade core tenets of the HR strategy for the Board, leadership and other internal and external stakeholders.
  • Manage the process for defining and prioritizing strategic initiatives, including the identification of emerging initiatives and the calculation and measurement of project benefits with practical ROI and KPIs.
  • Develop common methodologies where appropriate and ensure they are implemented. Own the initiative master plan and course correction processes.
  • Conduct organizational assessments or culture pulse-checks and recommend strategies to improve performance across the organization.
  • Ensure consistent and equitable application and maintain the University’s compliance with appropriate state and federal laws.
  • Formulate, recommend and update related policy and procedures as appropriate and/or when laws change.
  • Develop strategies, processes and tools for client-specific initiatives such as workforce planning, organizational design and assessments, performance improvement, employee relations, etc.
  • Provide input, thought and overall direction on client-specific and University-wide HR needs.
  • Develop change strategies to implement HR initiatives to client organizations.
  • Leads and directs HRBPs through difficult employee relations/OD issues.
  • Guide and support HRBPs/Legal on high-risk investigations while partnering with Student Services.
  • Collect, analyze and present data to make informed decisions and develop HR strategies.
  • Responsible for accurately tracking, recording and providing ER and TA metrics on a weekly/monthly basis.
  • Partner with key leadership for workforce planning and expansion efforts while creating a strategy for organizational design and priority recruitment efforts.

Supervisory Responsibilities:

Hires, leads, manages and develops the following:

  • HRBP staff assigned to support NU and NUS client groups
  • ER staff assigned to support NU and NUS client groups


Education & Experience

  • Theoretical knowledge typically achieved through a related four-year college experience, such as a
  • Bachelor’s degree in Human Resources, Business, Communications or a related field.
  • Master’s degree in a related field is strongly preferred
  • Fifteen years (15) of experience in combination of Human Resources Management and Leadership.
  • Experience in Human Resources Leadership and Management in a Higher Education institution is preferred.


  • Be credible and nonbiased with an ability to work at all levels in the organization
  • Exhibit excellent communication skills and be able to deal calmly and professionally with sensitive issues
  • Model positive and appropriate behaviors and best practices to showcase what “good HR looks like”
  • Must have excellent knowledge of federal, state and local labor laws as well as Civil Rights, Title IX, Compliance and overall policies and procedures.
  • Expert at employee relations, performance management, workforce planning and organization development, as well as a thorough understanding of TA/Recruiting life cycle and best practices.
  • Working knowledge of talent acquisition, HR systems, compensation and benefits.
  • Excellent Microsoft Office, Email and HRIS skills.


  • Outstanding leadership and interpersonal skills with the ability to exercise tact and diplomacy and a high level of confidentiality.
  • Highest level of integrity and stellar judgment possessing a consulting mindset and background.
  • Outstanding leadership and interpersonal skills with the ability to exercise tact and diplomacy and a
  • high level of confidentiality.
  • Deadline-driven, organized and able to multitask with a history of proven delivery of results.
  • Comfort with ambiguity and proven ability to create clarity.
  • Excellent verbal and written communication skills and interpersonal savvy.
  • Proven ability to present at small and large groups of managers and employees.
  • Project management and change management skills are required to ensure projects are moving forward.
  • Strong business acumen, time management and organization skills.
  • Analytical and problem-solving skills with an ability to articulate resolutions in a swift, yet thorough manner.
  • Familiarity with various ATS and implementations, PeopleSoft ERP system, ADP E-time
  • Demonstrated knowledge of current applicable laws and regulations regarding student and employee policies and privacy records (Title IX, Clery Act, VAWA, Campus SaVE Act, and FERPA).
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