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Lead Librarian, User Engagement

Position Summary:

Under the general direction of the Associate Director of Marketing, Outreach, & Multimedia, participates in University initiatives and programs that focus on student success and retention, and Library initiatives that focus on outreach activities geared toward promotion of the use of library resources and services. Serves as lead for collaborative learning support and programming, liaising between multimedia and liaisons to ensure successful development of learning objects and library programming that support learning and increase student engagement with the Library and the Library's resources.

Serves as a Library Liaison for the School of Business and Management; supports faculty research, scholarship, and program development; coordinates library instruction and information literacy assessment for graduate and undergraduate students both online and face-to-face; promotes library collections and programs; participates in collection development; hires and supervises student workers; and engages with users to understand their information needs and service expectations.  Provides discipline-specific research support as needed.

Evening and weekend hours required. Work schedule may change with little notice to cover instruction, consultation, Help Desk, and school support needs. Travel, including overnight travel, required.

Essential Functions:

  • Liaison: Serves as the primary Library contact and information resource for the School of Business and Management. Represents the Library at school committees and meetings; supports faculty initiatives; provides faculty and staff training on library initiatives, resources, and services.
  • Collaborative Learning Support: Leads tutorial development and learning object initiatives by liaising across Library and school teams to design, produce, and assess teaching and learning tools and supports, including LibGuides, tutorial scripts and storyboards, handouts, and other resources as needed. Collaborates with the library multi-media team and school liaisons to ensure successful project development and efficient workflow.
  • Library Programming: Leads and plans programming, workshops, and/or events to communicate the Library's value to all NU-affiliated populations. Serves as point person for liaising across the Library, between liaisons, multimedia, and other stakeholders, to assure successful library programming.
  • Supervision of Student Workers: Recruits, hires, trains, coordinates schedules for, and assesses Student Research Fellow staff. Develops training and project management supports for program.
  • Outreach & Marketing: Participates in outreach and marketing sub-committees and working groups. Leads or co-leads long-term collaborative projects to assess and improve the Library's success of marketing, outreach, communication initiatives, online content and content development workflows. Travels to other campuses, including regional campuses, to facilitate outreach programs.
  • Instruction: Provides live instruction (in-person and online) for graduate and undergraduate School of Business and Management programs. Conducts generalized instruction for general education courses, workshop or  event series, or as coverage for other liaisons as needed. Participates in Library instruction initiatives. Collaborates with SOBM faculty and CIL to support online and asynchronous course development, precision learning, OER, and other teaching and learning initiatives.
  • Research Support: Provides research support for faculty and staff of the School of Business and Management. Liaises across Library and SOBM teams to design, advertise, and assess faculty research support tools and initiatives. Provides one-on-one research consultations for students of the SOBM. Participates in ongoing design and staffing of Student Research Fellows program.
  • Collection Development: Selects and de-selects digital and print materials in assigned subject area(s).
  • Help Desk: Provides reference services such as staffing the Library Help Desk and answering reference questions (Ask Us, RefDesk, phone, text, and e-mail).
  • Reports & Statistics: Prepares reports and statistics as assigned.
  • Scholarly and Professional Activities:  Participates in Library and University committees and other working groups as appropriate. Maintains active membership and involvement in local, state, regional, and/or national professional associations and societies. Maintains current knowledge of disciplinary research and academic library services and resources through reading, professional organization involvement, conference attendance, and research.
  • Other duties and team initiatives as assigned


Education & Experience

  • Required Education: Master's degree in library and/or information science from an American Library Association-accredited program or international equivalent.
  • Desirable Education: Master's in discipline-related area, equivalent degree, or coursework in SOBM programs as evidence of scholarly training and understanding of disciplinary scholarship. Coursework or continuing education in educational technology and instructional design, information literacy, research guide development, and current library issues. Working knowledge of copyright issues and citation styles and management systems.
  • At least five (5) years of progressively responsible leadership experience in a library, preferably an academic library and/or experience working in a corporate or other type of business environment.
  • At least four (4) years of experience answering reference questions in person, and online.
  • At least four (4) years of experience in collaborating with individual faculty members or other stakeholders on information literacy outcomes, library instruction, and/or research support.
  • Documented experience in designing and developing information literacy-based library instruction including assessment of skills and learning outcomes.
  • Experience and/or coursework on library instruction pedagogy.
  • Experience with instructional design theory, trends, and technologies such as Camtasia/Captivate, course management systems, and related emerging technologies.
  • Experience with HTML and JavaScript.
  • Experience with using synchronous delivery systems for library instruction.
  • A record of participation in professional associations.
  • Experience of academic electronic resources, Integrated Library Systems (ILS), and Internet scholarly communication.
  • Demonstration of student-centered service philosophy and experience working with a diverse population online and in person.
  • Demonstrated team-building skills including the ability to motivate, develop, and mentor others

Technical / Functional Skills

  • Ability to work both independently and collaboratively with others; experience participating on team-based projects.
  • Demonstrate organizational, problem-solving, and communication skills.
  • Ability to write effectively and persuasively and to speak before large and small groups
  • Experience conducting in-depth reference interviews and familiarity with print and electronic research tools.
  • Ability to create student-focused instructional materials.
  • Ability to utilize web-design tools to facilitate instructional goals and produce outreach/marketing tools.
  • Ability to create and revise spreadsheets.
  • Ability to work effectively in a fast-paced environment with multiple deadlines and frequently-changing priorities.
  • Thorough knowledge of Microsoft Office, especially Word, Excel, Outlook and PowerPoint
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