Provides leadership and supervision to Student Advisors, Center Assistants, and Receptionist. Guides the Admissions Department through daily operations, routine, and special projects. Monitors and controls assigned budgets. Provides leadership and motivation for staff while facilitating a positive environment for students. Maintains comprehensive knowledge of University programs, policies, and procedures and applies this knowledge in training staff, maintain standards and resolving stud student problems. Plans and participates in enrollment enhancement activities.
• Implement student recruitment strategies and retention procedures to achieve admission and enrollment goals. Provides feedback to student advisors and gathers input to develop strategies.
• Monitor the effectiveness of lead-tracking, admissions conversions and retention procedures for the center. Develop and implement measures to maximize recruitment opportunities and minimize attrition.
• Responds to student concerns in admissions and other related areas. Acts as liaison between the student and proper University personnel and departments. Provides student with available options and assists in problem resolution.
• Interface with local community colleges, other colleges, other post-secondary institutions, and universities, as well as civic organizations to promote University awareness and student transfers. Organize and attend events such as transfer days and answer questions for prospective students. Give planned presentations.
• Works with the Lead Faculty, Associate Regional Dean and School Deans in planning and coordinating the center’s class schedule. Analyze the academic schedule of course and degree programs for the assigned center and makes appropriate recommendations for modifications, as well as interface with the academic departments concerning the inter-relationship of classroom instruction and the impact on student recruitment and retention. Coordinate, monitor, and supervise off-site programs.
• Provides ongoing training to the admissions department. Training includes professional, job related, and staff development.
• Reviews student files as a method of quality control. Ensures that students are properly scheduled, financial aid needs are addressed, data is entered into the MIS system correctly, and other vital needs have been met or addressed.
• Interacts with Associate Regional Dean and occasionally with the Vice Presidents, IT department, and/or the Registrars office. e.g. Special Projects like Articulations, AYS, Complaint Management.
• Hire, supervise, evaluate and train Admissions Advisors, Center Assistants, and receptionist positions. Disseminate information regarding administrative and academic policy changes to the advising staff, program updates, telemarketing, retention strategy and other areas as deemed necessary, as well as conduct continuous training to assigned staff.
• Conduct admissions office team building meetings. Attend management, academic planning, staff, and regional meetings representing admissions department issues and point of view.
• Special projects and assignments as designated. Continuous quality improvement. Other related duties as assigned by the Associate Regional Dean.
• Assists and advises international students. Evaluates international students’ qualifications for admission requirements. Familiar with issues in recruitment and retention of international students. Demonstrates working knowledge of SEVIS implementation and application in relation to all student visas.
Supervisory Responsibilities: NA
Education & Experience
• Bachelor’s degree preferred area: Management, Business, Communication, Human Behavior, Psychology or Marketing.
• Three (3) years of Student Advisor and management experience.
Technical / Functional Skills
• Proven ability to mediate and resolve conflict demonstrated interviewing skills, ability to handle multiple tasks in a demanding environment, a higher sense of ethics, action-oriented with proven ability to make decisions.
• Proven interpersonal, oral and written communication abilities.
• Demonstrated ability to motivate and provide leadership and training in complex areas.
• Established problem-solving abilities and resource application.
• Proven analytical abilities and logical thinker.
• Able to professionally represent the university in marketing and public relations activities.
Physical Demands / Environment
The employee will frequently sit; talk; use hands to finger, handle, feel or operate tools or controls; reach with hands and arms. The employee will occasionally walk and must occasionally lift and/or move objects up to fifteen (15) lbs. The employee must be able to see closely and be able to adjust focus for use of the computer. The employee must be able to hear and speak in order to use phone equipment to direct calls, take messages and assist customers.
Travel: none required