This position exercises wide latitude of independent judgment and is expected to provide high level analysis, assessment, and recommendation to enhancement of student services while ensuring compliance and adherence to federal, state, and institutional policies. Oversees CAS Assistant to include responsibility for management of workflow in processing of submitted policy exception/LOA requests and is responsible for training, coaching, work quality, and productivity of staff. Responsible for interpreting and applying federal, state, and institutional policy to individual situations. Administers the university leave of absence (LOA) policy including decision making of student requests for LOA, troubleshooting LOA issues, maintaining expertise in Department of Education Title IV regulations regarding LOA and R2T4 issues, closely collaborating with Financial Aid to assure Title IV compliance, assisting in the development of modifications to the LOA policy to accommodate university needs, making recommendations for process and procedure changes to facilitate the LOA policy implementation. Collaborates with University wide divisions (Student Services, Academics, Finance) related to policy implementation and adherence in relation to CAS decisions. Provides detailed expert guidance and assistance to students, staff, faculty, and administration regarding LOA and CAS decisions. Analyzes and assesses student academic and non-collegiate records to ensure eligibility and application of student course waivers, course substitutions and transfer credit utilizing teach-out plans, approved crosswalks, and current CAS pre-approved exceptions.
Leadership Responsibilities: Training of Registrar staff on CAS and LOA processes.
Education & Experience
Technical / Functional Skills