Tier 1 – The Student Finance Advisor I supports access, retention and degree completion of dynamic and culturally diverse student populations by assisting students to explore financial means that enable them to enroll in and complete their academic programs. They present financial resources in a positive and professional manner while complying with federal, state and institutional guidelines. Responsible for advising students regarding eligibility criteria and application procedures for all available federal, state, and institutional financial aid programs. Counsels students regarding status of financial aid award and/or disbursement. Reviews students’ verification documents for accuracy and completeness and forwards to the Processing Center. Assist with all calls at center or Call Center if applicable. Perform proactive work; contacting newly enrolled students and students with missing documentation to finalize aid eligibility. Responsible for overseeing general office procedures of Student Accounts and the Business Office. Ensure the accurate and timely posting of all student fees, payments, grants, and scholarships to student accounts.
Tier 2 – Contact appropriate staff in the Financial Aid Processing Center or Student Business Services in order to resolve technical issues.
Supervisory Responsibilities: NA
Education & Experience
Technical / Functional Skills
Physical Demands / Environment
Travel: No Travel Required