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Internal Communications Manager

Position Summary:

The National University System (NUS) Internal Communications Manager provides a key role in guiding activities and communications aimed at engaging, informing and inspiring employees of the National University System to better understand how their everyday contributions enhance and support the organization’s long-term future growth. The NUS Internal Communications Manager will execute a robust, integrated internal communications plan that includes informing employees of Human Resources, Marketing and System wide processes and campaigns, highlighting the missions and values of the National University System. The manager explains how initiatives are aligned with the organization’s Strategic Plan, and planning for the upcoming 50th anniversary of the founding of National University in 2021. This position will include emphasis in developing communications aimed at internal stakeholders, with a focus on projects that intersect internal-external communications priorities, as determined by the following departments: Public Relations; Human Resources; Marketing; Office of the National University President and office of the National University System Chancellor.

Essential Functions:

  • Cross-Departmental Coordination: This position involves coordination with various related verticals, including Human Resources, Marketing, Public Relations, the office of the Chancellor and office of the Presidents.
  • Communications Strategy and Deployment: Developing an internal communications strategy that strengthens inter-departmental communications across the organization in alignment with Public Relations, Marketing and Human Resources communications strategies.
  • Content Development: Content development may include employee-focused communications that come from various departments and levels of leaderships.
  • Involvement in institutional and Human Resource-driven special events aimed at employee engagement that align with Human Resources objectives in order to increase engagement and participation.
  • Manages a system wide calendar of employee information, content opportunities based on various institutional priorities.
  • Creates communication vehicles, cadence and guidelines to centralize all internal communications.

Requirements:

Education & Experience

  • Bachelor’s degree required.
  • Master’s degree in Communications/Journalism/Public Relations, preferred.
  • Minimum of five (5) years’ experience working in communications, public relations, or a related field that involves communication management, preferably with experience working in an internal communications role.

Technical / Functional Skills

  • Knowledge and application of current and best practice approaches to cascading information and developing communications processes within a complex organizational matrix.
  • Superb and flexible writing skills, particularly for internal audiences
  • Ability to identify and develop content and communications that reflect institutional messaging priorities.
  • Ability to work in coordination with multiple verticals to appropriately address the related communication needs of internal audiences on behalf of various departments, including Public Relations, Marketing and Human Resources.
  • Project management and organizational skills
  • Experience overseeing events and campaigns aimed at employee engagement, and of measuring results.
  • Sensitivity to matters of a confidential nature.
  • Flexibility to take on multiple tasks at the same time in a fast-paced environment.

Competencies

  • Interpersonal skills
  • Communication skills
  • Analytical skills
  • Organizational skills
  • Writing Skills
  • Project Management Abilities
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